I'd say fix the BSOD first and then we can see why my reinstall is failing. The Activation instructions screen appears. However, now I cannot reinstall MWAB Pro 3.5.1 b/c it complains on the install with a really werid error. In the Subscriptions tab, click the subscription card to be added to the device. Then it would not cleanly uninstall, so then I used the MB-CLEAN to remove it all. And for some reason I cannot remember, something flagged MWAB as the cause, so I removed it from the system. The resaon I noticed this sequence is b/c I usually update first a VM, then it stated the BSOD. I'm afraid to let it keep BSOD b/c of what I say below for what happened to my VM.Īs soon as I turned these off, the BOSD (like is screen capped later on) stopped. I'm sorry, I did not try just 1 or 2, figured I'd start maxed out OFF. Did you try turning off only 1 or 2 of the protection settings?įYI, I have Windows 10 updates and Malwarebytes 3.5.1 Premium, and having the same issues.ĭCollins, any time estimate/expectation for addressing this? Gattaca, are you saying you turned off web, exploit, malware, and ransomware real time protection? If so, I will do the same, having multiple BSODs the last few days. Please attach the file in your next reply. You will be presented with a page stating, " Welcome to the Malwarebytes Support Tool!"Ī progress bar will appear and the program will proceed to gather troubleshooting information from your computerĪ file named mbst-grab-results.zip will be saved to your Desktop Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support-X.X.X.XXXX.exe to run the program Malwarebytes Anti-Malware 4.4.11. Click "Reveal Hidden Contents" below for more details: It is very quick and efficient software that allows you the most effective scans and eliminates malware and spyware. Download and run Malwarebytes Support Tool.Please also gather the logs mentioned below and attach them in your reply: Please zip up the file C:\Windows\memory.dmp and use to generate a download link If you are experiencing this issue, we could really benefit from two things on your machine: Endpoint Detection & Response for Servers
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