Contact Technical Support for further troubleshooting. If no beeping is heard, this is a keypad error. If the latch does not extend or retract, and the lock does not beep, press each individual key on the keypad (one at a time) and listen for beeping sound. Use a fresh set of batteries and perform the door handing process. Ensure door preparation is in accordance with the door drilling instructions, available onlineĤ. If it is successful only when the door is open, the latch and strike are not aligned as they should be. If you have not already done so, perform the door handing process while the door is open. The latch and strike are misaligned, causing the latch to bind. The mounting plate is placing tension on the torque blade.ģ. Make sure to press and hold the Lock button until the battery pack is fully inserted into the interior assembly and the latch bolt starts to move on its own.Ģ. The door handing process was not performed correctly. On my Smartcode Deadbolt, the deadbolt latch does not extend or retract on its own during the door handing process.ġ. Ensure door preparation is in accordance with the door drilling instructions, available online. The mounting plate is placing tension on the torque blade. Make sure to press and hold the Lock button until the battery pack is fully inserted into the interior assembly and the latch bolt starts to move on its own. On my Smartcode 909/910, the deadbolt latch does not extend or retract on its own during the door handing process.
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